There are 5 common responses to conflict: discover your style and learn others’ to defuse emotionally escalated situations, get to the underlying issues that really matter, and resolve even the most sensitive disputes.Publisher: Simon & SchusterAuthor(s): Jim GuinnIllustration(s): b-w charts t-oNumber of pages: 304Publication date: 2025Dimensions: 162 x 237 x 28Cover type: Hardback